Taobao is China’s biggest online shopping company. It is a subsidiary of Alibaba Company. Taobao is like eBay and Amazon. It provides a C2C buying and selling platform with each fixed prices and auctions.
After readjustment, Taobao
cleaned up a batch of fake products, many office workers are willing to
buy things on taobao rather than a retail store. Here is an example shows that
their target customer looks like. An office worker who lived in Shanghai, and
changed his job then moved to Suzhou city, Jiangsu province. He purchased
almost everything that he need for his new place on Taobao. Items as small as
needle or pen and as big as bed were delivered from Taobao. His online shopping
addiction is very common in the Urban Chinese society. He has more than 20000
followers on his Blog, joked that he even bought some of his followers on
Taobao. Taobao itself illustrates that because their price is cheaper and the
category of products is more than eBay or other online shopping stores. Some
customers are very passionate for shopping on Taobao. Sometimes, even they
regret about bought some fake produces and say that they will cut off their
fingers if they buy items on Taobao again. Taobao said, each of those customers
brings them profits more than $8000 per year. And among those loyal consumers,
young men seem to be more passionate than young women, because women are more
careful about family and healthy than men, they usually compare with many items
before decided to buy a product online. In recent years the repeatedly
occurring food safety incidents, many young parents don’t trust milk at
retail stores. Most of them choose purchase milk overseas on Taobao.
Taobao has more than 500
million registered users as of end of 2012.The largest customers group of
Taobao called “night fighters”. It has a population of almost 80 million. Those
people usually shopping online from 11pm middle night till next morning. The
total gross merchandise volume of Taobao more than 100 billion US dollar last
year.
Reference:http://news.alibaba.com/specials/aboutalibaba/aligroup/index.html

